TABLE OF CONTENTS

• 1. Overview
• 2. Enable Closed Caption from dashboard
  • 2.1. Enable Multilingual Closed Caption
• 3. Enable Closed captioning during the event
• 4. Things to keep in mind

Note: Multilingual Closed Captions feature is not available by default. Request has to be raised for its activation.

1. Overview

Make sure that everyone can access your events by enabling Airmeet Multilingual Closed Captions for your live sessions. Organizers can choose to keep the caption on or turn it off as per the event requirements and add languages for their participants. Please encourage all your participants to engage equally in the live sessions.

Airmeet supports up to 10 languages as "primary language" and up to 20+ as "secondary languages."

Please take note that closed captions are by default turned off. You need to enable the same from Dashboard or in-event settings

2. Enable Closed Caption from dashboard

As an organizer, you can enable closed captions from the events dashboard and select your primary (default) language. Let's see how to enable the closed caption from the events dashboard.

Step 1: Go to your events dashboard, Under the "Event Spaces" tab, select "Closed Captions" from the left-hand side panel.

Step 2: Toggle towards the right to enable closed caption. After enabling the Closed Caption select the "primary (default) language" for your attendees.

When the participants enable closed captions, the primary language is the default language that appears.

2.1. Enable Multilingual Closed Caption

Provide your attendees with a selection of over fifty languages in which the closed caption can be displayed.

Step 1: After enabling the closed caption as shown above, toggle towards the right to enable "Translated caption."

Step 2: Select the languages the attendees can choose to show the closed caption from the drop-down options.

3. Enable Closed captioning during the event

To enable the closed caption for your event, kindly follow the below steps:

Step 1: Go to the "Settings" tab placed in the top right corner. Click on the “Customize event” button.

Step 3: Scroll down to the event experience section and "toggle the button on" beside the "Closed Caption" option to enable the closed caption for your event.

To enable multilinguality for your event, "toggle the button on" beside the "Translated Caption."

Step 4: Scroll down and click on the "Save" button.

4. Things to keep in mind:

1. Closed captions are available to the host or co-host.
   
   
2. It is necessary to enable closed captions because they are manually disabled.
   
   
3. The maximum number of lines that can be shown is:

   1. If only the speaker is speaking, a maximum of 3 lines.

   2. The most recent two speakers will be shown if there are multiple speakers. 

   3. For the first speaker, one line, and the second speaker, two lines (at maximum).
      
      

4. Closed captions are not supported on lite mode, mobile, or iPad applications.
   
   
5. Closed captions work well with screen sharing and the stage backdrop if applied.
   
   
6. Closed Captions doesn't support any pre-recorded videos played or RTMP-based sessions along with sessions as a video call session.
   
   
7. Closed captions are recorded and will appear when the recording plays.
   
   
8. The transcript for session closed captions can be extracted from the events dashboard.
   How to view "Transcripts" for you Airmeet session?
   
   
9. For Safari browser users, the font might get truncated. We recommend using Google Chrome while accessing Closed Captions
   
   

Need more help? Contact support@airmeet.com or visit our 24*7 Support Lounge.