Safari browser compatibility and known technical issue.

Airmeet works with all the top-known browsers available, especially on a Chrome browser.

Safari browser, as stated, has some compatibility issues that the participants can face while accessing Airmeet on their devices. Some known limitations are as follows.

Operating system 

• Safari browser above macOS 14 is supported on Airmeet.

• Safari browser installed on Windows is not supported
• If installed on a windows laptop/desktop, the safari browser would not support Airmeet access fully and may show some unexpected behavior while using the same.
  

• Safari 11 only supports a video resolution of 480P and higher.
• Safari 12.1 or earlier only supports the H.264 codec.
• On Safari 13, users may not be able to hear other users.
• Safari does not support enabling dual-stream mode (transmits a high-quality and a low-quality video stream from the sender)
  
  

Audio

• iOS Safari 14.2 and macOS Safari 14.0.1 audio stuttering

The user might face audio stuttering while accessing the Airmeet from the above iOS versions.

Try refreshing the page in case the issue occurs.

• Audio crackling issues on safari (Can’t hear or see anyone after the Big Sur update) 

Due to the macOS Big Sur update, many audio issues are being faced while accessing the platform.

The other party can listen to the user just fine. However, the voices from the other side are incomprehensible due to staticky/crackling audio. However, a few users observed that the issue disappears on its own after 10-15 minutes, following which the static clears.

• Input level deficient while safari has access to a microphone

The input volume seems to go WAY down. The Input volume slider doesn't change in the Sound Input system preference, but the "Input level" indicator of what's being captured barely hits the first mark at the same volume level I was using before the audio hit 75% of the range.

Screensharing

• Multiple screens are not supported during screen sharing

If you are using more than one external screen and want to share the second screen, the safari browser won't allow you to do so while using Airmeet.

• Unable to share screen

Screensharing is blocked by default for a few devices and won't allow you to share a screen.

To resolve this, kindly enable screen-sharing permission if an error occurs while clicking the on-screen share button.

Refer to this article to understand how to provide permission to share your screen: 
How to share Screen in Mac OS in Airmeet?

Iframe Embed

Due to technical glitches regarding cookies, Iframe is not supported in the safari browser.

Airmeet team is continuously working to resolve the above issues as soon as possible, meanwhile for best experience you can use Google chrome which works well with Airmeet.

Need more help? Contact [email protected] or visit our 24*7 Support Lounge.